Law Testimonials






“Engaging Empathy has been beneficial for Bates Wells & Braithwaite. Feedback from across the firm has been outstanding.  Empathy showed great knowledge of the sector and provided scenarios and case studies specific to law and practice related issues.  The training and coaching have challenged people’s perceptions and made a big impact. We have now engaged Empathy to deliver a wider range of courses and coaching.”

Louise Napier, HR Manager, Central Services Department, BWB

dla CROP




It’s great to use a provider that has such a sound knowledge and understanding of the legal sector.  Empathy provide us with a range of classroom programmes that really add value to our business.  The programmes are engaging and interactive and equip delegates with practical tools and techniques that can easily be transferred back into the workplace.  We’ve also seen some excellent results from the 1:1 coaching Simon has delivered for us.  Simon has a real understanding of our needs and is a valued business partner.

Barbara Philpott, International Learning & Development Senior Manager, DLA Piper UK LLP







“I would recommend Empathy to any law firm seeking to build a sustainable business through client focus. Tracey Miller Family Law has gone from strength to strength since we engaged Empathy. We are convinced that our 25% year-on-year growth is largely attributable to our commitment to the client experience.”  [Download the Tracey Miller Family Law case study here]

Anthony Hool, Business Development Manager, TMFL






“I decided to go with Empathy because they were happy to take a steer from me whilst really shaping some of the detail within the programme. This bespoke approach has worked really well for us and Simon has continued to work with me through this process, and clearly has an understanding of the culture and context of our business and how the programme fits in to the overall development of our business.”

Maria Jones, Commercial Director, Berg






“I just wanted to reiterate my thanks for the help and support you have given to me and my staff at our recent training sessions.  From our pre training discussions and through the thoroughness of your preparation you have understood perfectly what we needed and how best to deliver it.  The techniques used were enjoyed by the staff and sunk in so that we use the structure of inter team meetings to better understand colleagues and often stop to think about the attitudes displayed in our work which without your guidance we would not have done.  I appreciate the follow up contact too which makes me feel that you really care about the organisation and whether it is succeeding in its goals or not.  I look forward to working with you again soon to continue the progress made.”

Bruce Hatton, Senior Partner, Hattons Solicitors