“We have been working with Empathy for two years in developing our managers and team leaders. What struck me from the start is they really understand our culture and our issues. The credibility of the trainer is vital to us and they have built a strong track record. Their style blends the theory with the importance we put on our vision, mission, corporate behaviours and values, in a way all colleagues seem to relate to.”
Julie Windass, Group Head of Organisational Development and Human Resources, Chester & District Housing Trust
“Empathy worked with us to design a bespoke customer services training programme to be rolled out across the whole workforce of more than 500 people. Our organisation was the result of 2 housing associations, Willow Park and Parkway Green joining a single Group structure. Simon spent time understanding the business, our values, culture and the challenges faced by our staff on a daily basis in delivering excellent customer service. His creative approach resulted in an engaging and impactful programme which covered the customer journey, taking personal responsibility and managers’ role in making the programme sustainable. A measure of the success of the programme is that employees still refer to it and the lessons learned have become part of everyday language and culture. Empathy is a very professional company to work with and Simon is a valued partner to our business.
Elizabeth Jovanovic, Acting HR Manager, Wythenshawe Community Housing Group
“I approached Empathy Communication to assist us in developing our Management teams skills when HMS was formed in 2011. They created a bespoke management development programme for HMS – the ‘Evolution’ programme – which focussed on the practical aspects of management and leadership techniques and the facility to implement the learning acquired into everyday practice with focussed coaching sessions.
The Evolution programme has been a continued success and has become the staple development programme for all HMS managers to date, which has assisted us in steering our cultural transformation over the last 3 years. The programme challenges each individual manager through a combination of training sessions and coaching. This has led to a high level of application of learning, whilst addressing each individuals specific needs.
I have found Empathy to be exemplary professionals, mastering delivery and importantly being really switched on to a business’ individual development needs. I would not hesitate to recommend Simon and his team to assist any business with their development needs and I look forward to many more years of working together achieving more great results.”
John Barrow, Operations Director, Housing Maintenance Solutions
“We get very positive feedback. People say they’ve enjoyed the programme, that it’s not been at all boring and that they’ve learned a lot from it. Empathy always follow up in a friendly and professional manner. We’re quite demanding at times too and Empathy are very flexible in tailoring programmes to get the exact results we want – as you can see by the number of times we’ve worked together! 10 out of 10 – highly recommended.”
Karen McMurdo, Head of HR, Liverpool Mutual Homes
“We engaged with Empathy at the beginning of the development of our Leadership and Management development programme. It was clear that Empathy have a great deal of experience in the housing sector and were keen to work with us to develop a programme based not only around our vision, mission, values and behaviours, but also the outcomes of the recent engagement survey results.”
Lucy Mitchell, Organisational Development Manager, Human Resources, South Yorkshire Housing Association Limited
“Excellent external facilitation, clear messages and good lively staff participation and engagement. Every conference session was delivered with appropriate humour and a mix of discussion and interactive exercises which kept a diverse audience well engaged. We’d definitely recommend Empathy to other organisations and businesses.”
Marcus Bishop, Business Development Manager, Rykneld Homes
“I have real confidence in Empathy. We needed the leadership development programme to deliver tangible, positive results and it did, in the outcomes for individuals and in their effective working relationships.”
Phil Gandy, CEO, Symphony Housing Group
“Some of our people attending the presentation skills training were slightly nervous and tentative beforehand. Now they feel much more confident and positive, and this improves our communications programmes significantly. Empathy’s coaching challenges our senior management too – and we need that consultative and constructive input. We’ll definitely continue to work with Empathy”.
Tracy Heyes, Executive Director, Operations, The Regenda Group
“With Empathy, the clue is in the name. Simon and the team take time to really understand what we do, then they tailor programmes to suit our organisations. We get very positive feedback from our employees after the programmes, and we measure results as part of our customer satisfaction ratings”.
Grenville Williams, Training Manager, Great Places Housing Group
“Empathy Communications make a point of keeping in touch with us; they deliver as promised and follow through. Their ‘Destination Excellence’ programme, which they developed in partnership with us, is inspiring in developing high quality customer service, is well thought-out and highly recommended. Empathy Communications is a great asset to our organisation as a whole.”
Peter Daly, Director of Housing, “Johnnie” Johnson Housing
“We engaged Empathy to support us through our cultural evolution. They quickly got to understand what makes us tick. Their research with staff was comprehensive. We were impressed by how quickly they won their trust and confidence. They produced an objective report which we used to identify our priority actions.
I’m really pleased with the outcomes of the project and feel we have made real progress. We will be building on this supported by the behaviour framework. We would unreservedly recommend Empathy for similar projects.”
Alan Rogers, Managing Director, Cobalt Housing