Archive for the ‘Empathy Communications’ Category

Excellence in client service delivery – the key to sustainable business growth September 12, 2016

In professional services there is a recognition of the importance of client service delivery to build the firm’s reputation, retain …

Gaining Client Insight – why it matters September 9, 2016

Gaining Client Insight – It Matters because it is one of the 3 drivers of client service excellence   Without …

BREXIT – What Should Business Leaders Do? June 29, 2016

HOW TO ENSURE YOUR BUSINESS DOESN’T SUFFER FROM THE BREXIT FALLOUT The level of panic within the financial, political and …

Why pay £100 when you can pay £40? December 19, 2013

I hope you’re well and looking forward to Christmas and recharging the batteries – or buying new ones for all …

Manchester Law Society engages Empathy for Legal November 4, 2013

March 2014 will see Empathy for Legal attending the Manchester Law Society Management Conference to deliver its philosophy of client-centred …

Maternity Leave – Time to See the Bigger Picture May 24, 2013

Coaching for Maternity Leave Recently I read a self-help book by Richard Wilkins[i], in which he makes the following sweeping …