Archive for the ‘Customer Service’ Category

Why pay £100 when you can pay £40? December 19, 2013

I hope you’re well and looking forward to Christmas and recharging the batteries – or buying new ones for all …

Empathy MD Simon Bernstein interviewed for Manchester Law Society ‘Messenger’ May 24, 2013

In a recent article in the Manchester Law Society newsletter ‘The Messenger‘ Bill Kirby, a respected consultant to the sector …

Investing in your people: where’s the ROI? May 18, 2013

Investing in your people: where’s the ROI? In my ten years of providing training, coaching and consultancy, I’ve come to …