Excellence in client service delivery – the key to sustainable business growth September 12, 2016

In professional services there is a recognition of the importance of client service delivery to build the firm’s reputation, retain …

Gaining Client Insight – why it matters September 9, 2016

Gaining Client Insight – It Matters because it is one of the 3 drivers of client service excellence   Without …

BREXIT – What Should Business Leaders Do? June 29, 2016

HOW TO ENSURE YOUR BUSINESS DOESN’T SUFFER FROM THE BREXIT FALLOUT The level of panic within the financial, political and …

Performance and Efficiency in Housing June 20, 2016

There’s a lot of discussion about the affects of rent reductions and Universal Credit on housing associations. Both developments put huge pressure on housing …

Performance Management: The cost of getting it wrong, the reward of getting it right April 11, 2016

Some numbers for you: 32 £39,887 £805,000* The first is the average number of weeks it takes it takes to …

SRA Changes to CPD July 28, 2014

The summer holidays are here – to keep the brain working here’s an alternative to the pool-side crossword puzzle. Our …

The SRA’s plans for CPD – why it’s business as usual at Empathy for Legal June 18, 2014

So there’s yet more culture change on the way for legal firms.  As of November 2016, subject to the approval …

Manchester Law Society Management Conference 2014 March 12, 2014

This post includes part of a previous blog, updated to include conference thoughts. Yesterday I gave a talk at the …

Human Capital: From Defence to Attack February 25, 2014

Anyone who doubts that human resource is the number one factor in economic output, needs look no further than the …

Maternity Matters January 27, 2014

Developing and nurturing female talent is key to solving the significant talent shortage faced by businesses across the UK and …