About Us

Aboutus_12637550_mlYour business growth will be directly linked to the quality of your client experiences

Empathy provides specialist expertise in facilitating Organisational Performance Transformation which enables you to deliver excellent client services, whilst increasing resource capacity and profitability.

Our senior consultants have worked in performance management in large organisations; coaching leaders, training and developing talent, building team culture and realigning internal processes. It is this knowledge and experience that has enabled us to develop a more integrated approach that delivers real organisational performance transformation.

We have extensive experience of working with service based businesses including law firms, accountancy firms and housing associations. Our in-depth understanding of your industry sector and your organisational challenges enables us to focus on the key performance issues that can ultimately transform your business.

We work collaboratively with our clients, building rapport and engaging employees at all levels to establish buy-in and commitment. We are lean certified practitioners and are ILM, SRA and CMI accredited.

Our People

Our team offers a mix of styles, specialism and experience to suit our client requirements. We provide every client with a dedicated account manager.


Simon Bernstein LinkedInCROP

Simon Bernstein

Managing Director

Simon is Empathy’s managing director and is passionate about helping people and organisations to reach their full potential. In 2002, Simon put this passion into action when he set up Empathy – and the rest, as they say, is history. His ethos on developing people is simple; it focuses on inspiring individuals by removing their self limiting beliefs.

Simon has extensive experience in leadership development, service excellence and personal communication skills. Clients love working with Simon because he helps them to feel confident in themselves. And we all know what can be achieved with a little confidence and self belief.




Sarah May

Professional Coach and Trainer

Sarah is a fully qualified professional coach and trainer with over 25 years experience in the financial services, education, corporate and government sectors.

Sarah’s whole raison d’etre is to help others fulfil their corporate and life potential. She is passionate about communication and performance, and delivers her work with a unique blend of enthusiasm, perception and consideration. Equally confident with all members of an organisation, Sarah’s skills include executive coaching, delivering skills programmes or working with teams to develop their full potential.



Yvonne Castle


Yvonne is an experienced consultant with more than 17 years’ work in service improvements. She provides interim management, consultancy and coaching, working within the public, private and not-for-profit sectors.
Yvonne started out with a professional background in accountancy and audit before redirecting her career into organisational, service and people development.